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Frequently Asked Questions

 

 General Quesions

 What is your return policy?  LandscapeLightingOnline.com will accept returns with an approved Material Return Authorization only, and does not include any warranty issues, which will need to be addressed with the manufacturer directly. Shipping charges are non-refundable.  However, each transaction is different in nature and therefore, problems are handled individually as well. Our goal is to have happy, repeat customers so we will do everything we can to reach that goal.  Should you have any specific questions concerning our return policy, please drop us an email and ask them.

Do you take orders via phone?  We will gladly take phone orders with a minimum sales amount of $25.00.  We have to do this in order to keep our prices low, and because of the amount of time we spend taking orders that you can easily and conveniently place online yourself.

How can I place my order if I experience difficulties with your website?  If you should have any difficulties placing your order online, please give us a call @ (303) 884-5879 and we will be happy to take your order over the phone.

How long will it take for my order to arrive?   You can expect to receive your order within 7-10 business days, however in many cases the lead time is less.  We always do our best to ship promptly upon receipt of payment.

How will my order be shipped?  We ship via UPS, FedEx, and USPS at our discretion, depending on package size, weight, location, timing, and other variables.  Shipping charges are calculated using standard published UPS rates.  Should you need your order shipped via a specific carrier, please contact us prior to ordering.

Will the items I buy match the images shown on your web pages?  It is not advisible to order items based on the images shown on our pages as those images may differ from the actual product on hand in certain cases.  If you are trying to match an item that you already have, we highly recommend comparing model numbers in order to get an equivelant item.  We use manufacturer furnished images for our products whenever possible, but have found it necessary to take our own photos of products in some cases.  The images used on our web site are representative of the items we sell, however they may not be exact.  Please contact us prior to your purchase with any questions you have and we will do our best to give you accurate information pertaining to a product.

Do you ship Internationally, like to Canada?  At this time, LandscapeLightingOnline.com is only able to ship to the United States and Canada.  We are not set up to ship to other International destinations.

 

Low Voltage Questions

 How many lights can I add to my system?  You may add lights to your system as long as the total watts of all the lights does not exceed the rated watts of the transformer.

What do I do with the bare wire at the end of the cable?  If cable is left over, cut it off where necessary, tape the end with electrical tape, and bury it.  Because you are dealing with a low-voltage system, there is no threat of electrical shock.

After installing the kit, one or more lights will not illuminate. What's wrong? 

 • Check bulb by placing in a known good fixture.

• Make sure the gray and black connectors are squeezed together as tightly as possible with your fingers. Do NOT use a tool for this operation.

• If this fixture will still not illuminate, squeeze the legs of the gray and black connector to loosen and remove from its present location. Move up or down on the cable and reconnect securely.

What gauge cable should I use with my transformer?  The chart below will help you determine the correct size cable to use, depending on the transformer wattage, based on a 75' run.

It is always OK to use larger cable which is designated by smaller gauge numbers.

Concerning cable sizes, the larger the cable, the smaller the gauge number.  For example, 12 gauge cable is larger physically than 16 gauge.

Transformer Wattage          Minimum Cable Gauge

               217-300                      12

               157-216                      14

               121-156                      16

                   0-120                       18

WARNING: Risk of fire. Do not use cables smaller than indicated in this chart.

What is the C terminal used for on my transformer?  The C terminal is for use only with the optional 3 wire photo control accessory.

Can I use my Malibu Low Voltage Lights with power packs besides Malibu Low Voltage Outdoor Power Packs?  Your Malibu Low Voltage Lighting is designed for use ONLY with Malibu Low Voltage Outdoor Power Packs. Using power packs besides Malibu Low Voltage Outdoor Power Packs may result in reduced performance from your Malibu Low Voltage Lighting.

Do I need a transformer to use my Malibu Low Voltage Lighting?  Yes, Malibu Low Voltage Lighting requires a transformer. Malibu Low Voltage transformers are safe and economical. Your Malibu Low Voltage Lighting is not designed for use with 120V power. Do not plug your lighting directly into a 120V receptacle. Use only with Malibu Low Voltage Outdoor Power Packs.

WARNING: Risk of fire or electrical shock if used with 120V Power.

Can you mix different wattage fixtures on the same cable run and transformer (e.g., 14-watt floodlights with 18-watt entrance light fixtures)?  Yes. To mix different wattage fixtures, add up the total wattage of the lamps. As long as their total wattage does not exceed the output of the transformer, you can mix and match lights.

Can I use any 12 volt lamp with my fixtures?  For best results, use the lamp recommended by the manufacturer. Take care not to exceed fixture lamp wattage rating.

Do I need my sales receipt for warranty coverage?   The original sales receipt is required by the manufacturer on all warranty issues. Make sure that you retain your receipt for the duration of the warranty period.

My transformer does not have a timer or manual ON/OFF switch which is stated on my instruction sheet. Can you send me one?   This is a Value Series Kit which has a kit model number ending in "P". This kit is a dusk to dawn system with no timer function or manual ON/OFF switch included.

What does the statement "First fixture must be 10 feet from power pack" mean and why?   You must have at least 10 feet of cable between the first fixture and the power pack to avoid premature bulb burn-out. The cable may be buried, coiling is not recommended.

Should transformers be used to their full capacity?  Yes. As the load decreases, the output voltage of the transformer increases. Therefore, the life of low voltage lamps will be shortened unless the transformer is carrying close to its rated capacity. The rule of thumb is to use at least half the transformer's wattage rating.

 

Solar Lighting Questions

 I can’t seem to find Malibu solar lights like mine or replacement parts anywhere.  Why is that?  Intermatic, Inc, the manufacturer of Malibu solar lighting discontinued production and exited the solar lighting business completely in 2009.  What little Malibu solar lights remain available are left over from that time.

My solar lights don't stay on all night long like they used to. What's wrong?  Several factors need to be considered here:  

• Solar lights need direct sunlight to fully recharge the batteries.  Be sure the lights are not placed in the shade, under trees or shrubbery.

• In the winter months the sun is lower in the sky and the daylight hours are less than in the summer months, providing less solar energy (sunlight) to adequately recharge the batteries.  In this case, the condition is normal.

• In regions where overcast or partly cloudy conditions may exist for several consecutive days, solar lighting batteries do not get fully recharged and therefore will not remain on as long as they normally will.  This condition is normal and can be expected.  When the sun comes back out, they will come back to life.

• If the lights are more than a year old, it is time to install new NiCad batteries for better performance. 

How do solar lights store energy and how do they work?   The lights have a built in solar panel and charging circuit which renews the energy in the rechargeable batteries in much the same manner as a rechargeable flashlight operates except the sun provides the needed electrical energy rather than plugging the unit into an outlet.

Solar lights sound too good to be true... Are there any disadvantages?   There are some disadvantages associated with solar lighting so it is important to acquaint yourself with those limitations, as reviewed below, to avoid any disappointment.

What are considered to be the major disadvantages associated with solar lighting?   First, by all definition solar lights must have sun during the day to charge the batteries. The length of time that the lights stay on at night are in direct proportion to the amount of sun exposure during the day. Very simply, the better the sun exposure during the day the longer the lights stay on at night. Also, it is important to realize that the fixtures need to be positioned so that the solar panel is exposed to the sun... overhanging trees, shrubbery, your house, shadows, etc. are all potential limiting factors to optimum performance.

Is lower light output considered a disadvantage?   Solar lights are usually not as bright as most other forms of outdoor landscape lighting such as low-voltage or line voltage lighting. Some people feel that this is a disadvantage, however, others welcome the softer more subtle light output that these fixtures were specifically designed for.

I live in an area that has sunny summers but harsh winters with very little sun. Do solar lights make sense for me?  While the fixtures themselves are designed for use in most weather conditions, the on times can be adversely affected in the winter. Because they install so easily many people store them in the fall and simply put them out again in the spring.

Realistically, what can I expect from solar accent lighting?   When the sun cooperates you can enjoy lights that are ideal for many applications, especially those where accent lighting is desired and it is inconvenient to use hard wired type products.

What sort of maintenance will I need to be concerned with?   Other than replacing the batteries there is not really much that can go wrong from a functional standpoint.

What else should I know about the batteries?   These easily replaceable AA NICAD (Nickel Cadmium) rechargeable batteries are available right here at most hardware, grocery, drug stores . Be sure to purchase replacement batteries with the same, or higher capacity. Battery capacity is rated in milliamps (mAh) and is printed on the side of the battery.

What type of light bulb is used in solar lights?   Solar products can use a variety of light sources but the most popular fixtures utilize LED's (Light Emitting Diodes) because of their dependability and low power consumption. Up until recently LED's where only available in red, green, blue, and amber with amber being the most popular choice for outdoor lighting. Recent technological advances have made it possible to utilize LED's which produce a white light and they are growing in popularity especially in some of the upgraded metal solar fixtures that are now available.

How often will I need to replace the LED in my solar fixture?  The LED's themselves are not replaceable, but their life expectancy would typically exceed 25 years based on running 10 hours every night.

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